Archive for the ‘B2B marketing’ Category

Small Biz CEOs: Your Website Minimums

Tuesday, April 17th, 2012

I just came across a few articles about what should and should not be on any given website.

This is something that I’ve written about before and have a few more things to add in a minute. The bottom line is that there are some very easy things that we can all do to ensure the user experience on our sites are good ones. And its still amazing how many sites still do not adhere to even minimum good web practices.

Firstly, from the prolific writers the HubSpot, we have The 15 Things That People Absolutely Hate About Your Website:

  1. Pop-up ads
  2. Automatically playing multimedia content when a page loads
  3. Disorienting animations
  4. Generic stock photography
  5. Including a ‘Contact Us’ form in lieu of contact information
  6. Unintelligible ‘About Us’ page
  7. SEO-driven copy
  8. Not including social sharing buttons on your content
  9. You don’t have a blog
  10. Titles and content are incongruous
  11. Your call-to-action copy doesn’t align with the offer
  12. Your internal linking isn’t user-friendly
  13. Sliders that take forever to load
  14. Using flash
  15. A site where I don’t know what to do.

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Smallbiz case study: Launch party to build buzz – still effective?

Thursday, February 9th, 2012

Smallbiz case study: Launch party to build buzz – still effective?

Toronto’s Globe & Mail newspaper features a weekly column that depicts a particular business issue for a small business. I love to read them and think about what I’d do in their shoes. If I think I have a decent idea, I write about them in this blog as Small Business Case Studies.

Today’s challenge is called Is a launch party still a smart way to build buzz and details a new online home insurance company called Square One Insurance Services Inc. They are considering spending up to $20,000 to throw a launch party and create some “buzz”.

They would invite friends, clients and industry professionals. Their thought process includes the fact that, for their industry, this would be a very non-traditional method to promote themselves.

In the article, three experts are called upon to opine. All of them tentatively say yes, have the event. But make it stand out in various ways or it’ll be a waste of money.

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Sales compensation for new products. Product launch tips.

Tuesday, January 31st, 2012

Question: We’re launching a new product – what’s the right sales compensation arrangement for the first year?

It’s a good question that’s pertinent to the whole company, not just to Sales. New products are introduced by Marketing so they have an interest. New products means new revenues so the CFO and CEO are also keenly interested. Lastly, HR create the compensation plans so they’re vested too.

The Cygnal Group offered a point of view about sales comp for new products a few days ago and its a good read.

They advise against:

  • Loading new product goals into overall sales goals
  • Making a specific new product incentive either too small or too large
  • Factoring new product success as part of historical comp expectations.

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What’s driving Tim Horton’s new naming schema? Not Starbuck’s.

Tuesday, January 24th, 2012

I’m not a B2C marketer but as a general marketing practitioner (and a consumer) I have been intrigued by the recent coffee cup size changes at Tim Hortons.

(For U.S. readers, Tim Hortons is an iconic and leading Canadian chain of coffee shops numbering over 3,200 stores across Canada and over 600 in the U.S.. To put their dominance in perspective, it would be like having 32,000 Dunkin’ Donuts in the U.S. where there are now 6,700 according to their website. So when Tim Hortons, affectionately called “Tim’s”, makes a change like this, it’s well publicized and talked about. )

Here is the change in nutshell: They have introduced a new larger-than-large 24 oz. coffee size and decided to re-name all their existing coffee sizes presumably to ease the introduction and long term marketing of their coffee sizes. Here’s the before and after: (more…)

Smallbiz take heed: What Consumers Really Need on a Website

Wednesday, January 18th, 2012

I really enjoy the pragmatic, useful and interesting information I see on Small Business Trends website.

For example, today they post a brief blog with survey results that spell out what consumers look for when on a site. Its common sense stuff but perhaps not so obvious.

Lesson: Yes, we need to have interesting web sites that keep people engaged. But “foundation” info like prices, services, contact info and address are a must. Lack of them may spell credibility issues for your company.

Link to article: The Consumer Needs Every Site Must Meet

Related link: Small Biz CEOs: Being “Bashful” can equal Bad B2B Marketing.

Thanks for reading my blog and please visit again.

Vincent out.

Top Brands Globally and in Canada

Thursday, January 12th, 2012

Typically my blogs tend to be about general business practices and ideas for small business. But with about 20 years in marketing, I still am still very attached to this function and its various attributes and elements.

One of those elements is brand and I could write for hours about brand and its importance to a company. That will come another day.

Today, I thought I would simply re-produce the top brands (as recently determined) for Canada and the Globe followed by a few observations.

Global – 2011 Ranking of The Top 100 Brands compiled by Interbrand. Here are the top 25 brands for 2011 vs. 2010 and (for fun) vs. 2005:

Ranking of Top 25 Global Brands

Ranking of Top 25 Global Brands. Source: Interbrand

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Small Business with no website? Easy choice available …in Canada.

Tuesday, April 5th, 2011

Please bear with me …these next few observations will connect to a central theme. I promise:

  1. We’re moving houses soon so we’ve been very busy contacting and working with lots of local small businesses: real estate agent, stager, lawyer, house inspector, electrician, plumber, etc. Finding: About a 25% of them do not have a website.
  2. Last year a I wrote a series of blogs about the benefits of business directories including one with an estimate that up to 30% of small business have no website.
  3. Yellow Pages in Canada (YPG) have launched a program they call 360 Solutions aimed at small business who need turn key services to promote themselves on the web. Prices start at $25/month and can go up to several hundred dollars per month.
  4. Lastly, last week a group of high profile companies a la Google, RBC, Rogers and others introduced a program to encourage Canadian small business to set up a Canadian website (“.ca”), FREE for the first year.

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Check out MelissaData.com for some great B2B marketing resources.

Thursday, March 24th, 2011

A couple of days ago, I got an email from MelissaData.com. Although I’ve never done any business with them, my impressions of them have always been quite good. In fact, I make reference to them in a blog I wrote last fall about How to Develop a Best Customer Profile.

The contents of the email very much confirmed my positive impression as it provided some very good information plus some self promotion (which I don’t mind as long as its balanced with helpful info).

So what do they do?

  • Their words: Melissa Data’s data quality tools provide U.S. and global address verification, change of address updates, and fuzzy matching deduplication capabilities.
  • My words: You can license a list of businesses or consumers for direct marketing purposes with confidence that it will be an up to date and well maintained list. Or you can use you own list and MelissaData will work their magic to cleanse and update your info so you’re not blowing cash on undeliverable marketing.

In the email that I got, they managed to cover the following important topics that every marketer should be aware of:

Keeping your database clean and updated will pave the way for optimal ROI. Here’s a list of the top five ways to achieve data quality.

List Hygiene: Your Smartest Move. A global list hygiene strategy is part and parcel of increasing relevance for the consumer, reducing costs for the marketer, and demonstrating corporate responsibility.

A Resource Center that provides you links to white papers, case studies, industry news, and insightful articles on data quality, direct marketing and direct mail.

Lastly,

An offer for 10% off of every mailing list they have until March 31st.

To me, that a very nice balance of information and promotion.

I stop short of a full endorsement of MelissaData because I’ve never actually used them. But with my data background (courtesy of 10 years at Dun & Bradstreet) I can certainly endorse checking them out.

Thanks for reading my blog and please visit again.

Vincent out.

Small Biz CEOs: Being “Bashful” can equal Bad B2B Marketing.

Thursday, March 17th, 2011

Warning, Will Robinson: This is a bit of a rant.

I, like many people, visit dozens of websites everyday for a whole variety of reasons ranging from hard core research to just having some fun.

Yet, I continue to be amazed (and dumbfounded) by the number of companies who are “bashful” about who they are. I’m being charitable because its not really being bashful at all …but it is very bad marketing.

I’m a private person but when I launched my site last year, I wanted to be as credible as possible. So from the very start, I attached my name and face to my company. Plus I did a variety of other things to ensure that when people were looking at my company, it came across and credible and legit. Here’s a brief list of things I do to achieve these goals: (more…)

Customer Testimonials: A Small Business How-2-Guide

Thursday, February 24th, 2011

Why You Stand Out to Your Customer

It’s commonly known that customer testimonials about a company’s products or services can be a very strong influencing factor for potential new buyers. And almost every company has happy customers who would probably be willing to provide such a testimonial. The challenge is how to get these great testimonials in writing (read: cogent) and usable for a web site or sales collateral.

The key is to make it as easy as possible for your customer to “give you the goods” and with that in mind, here’s a simple and effective guide to soliciting and securing great testimonials.

Step #1: Get your sales reps to secure preliminary commitment from customers.

Without question, your sales reps are the gateway to your best customers because they own the relationship. Plus, they know EXACTLY who is likely to provide a good testimonial. (more…)